Shipping policy

Shipping Policy

Thank you for shopping with Alpine Flow. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing
Except as otherwise stated on our website, orders are processed as soon as possible and submitted to our fulfilment partners. You’ll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. All delivery times are estimates only and are not guaranteed. Delivery times begin once your order ships and may be affected by carrier delays, weather, high demand, customs processing, or other events outside our control.

Shipping Costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking
Once your order ships, we’ll email you a confirmation with a tracking number and link, if applicable. Tracking information may take time to update after you receive it.

Shipping Destinations
We ship worldwide.
Orders may be subject to customs duties, import taxes, or other fees. Any charges collected at checkout will be shown before you complete your purchase. For higher-value orders, additional duty may be charged by the courier on arrival and is the customer’s responsibility.

Address Accuracy
Please carefully check your shipping address at checkout before completing your order.
In accordance with our Terms of Service, once an order has been placed it is submitted to our fulfilment partners. We are generally unable to accommodate changes to the delivery address, product, or order details after checkout has been completed.
Incorrect or incomplete addresses can result in failed delivery. In these cases the order will be treated in accordance with our Refund Policy.

Lost, Damaged, or Delayed Packages
If your order is lost, damaged in transit, or significantly delayed, contact us as soon as possible.
As set out in our Terms of Service, Alpine Flow remains responsible for the safety of your goods during transit. Title and risk of loss pass to you only upon physical delivery. If an item is verified lost or structurally damaged by the carrier prior to delivery, we will provide a remedy (replacement or refund) in accordance with our Refund Policy and your rights under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993.
If you are located outside New Zealand or Australia, you may also have rights under the consumer protection laws of your country.

Order Changes & Cancellations
Please review your order carefully before completing checkout.
In accordance with our Terms of Service, once an order is placed it is submitted to our fulfilment partners. We are generally unable to accommodate order cancellations, product modifications, or delivery address changes after checkout has been completed.
If you contact us immediately after placing an order we will check the status, but changes cannot be guaranteed. If an order is cancelled before it ships, any refund will be processed to the original payment method where possible, subject to our Refund Policy.

Questions?
Contact our team at info.alpineflow@gmail.com.